The allegations made in these complaints are unproven, are not at all times associate of all consumers’ experiences with Advantage, and can get have outdated suggestions (about rates, bonus offers, etc.). Note that a lender with a large customer base is likely to also have a higher number of complaints when compared with smaller lenders.
“We have a repayment bundle currently have an income driven commission which was created due to KHESLC, it withdraw XXXX from my personal family savings 30 days and put they from inside the membership number XXXX which goes on what you times and has now while the XXXX from XXXX this letter I recently received XX/XX/XXXX so i must not be during the default XXXX XXXX”
I debated it to my credit report and because I experienced finalized an agreement it mentioned that it absolutely was legitimate
“I have a consolidated student load balance that was refinanced in early XXXX with Kentucky Higher Education Student Loan Corporation. In XX/XX/XXXX and again in XX/XX/XXXX I made extra one time payments through the KHESLC online payment system with the intent of accelerating the payback of the loan balance. In XX/XX/XXXX, I received an alert from my credit monitoring service that my student loan balance had increased. I logged into the KHESLC title loans Ashland City TN web portal to determine what caused my balance to increase, and was surprised to learn that now EFT payment had been made in XX/XX/XXXX, XX/XX/XXXX, or XX/XX/XXXX. I contacted KHESLC on XX/XX/XXXX. I was informed by XXXX that when you make a one time payment online, EFT is temporarily suspended and your due date is pushed out equivalent to the number of monthly payments the one time payment would have covered automatically. The only way to prevent that and continue with the scheduled EFT payments and make a one time payment is to either email or call into a servicing specialist first. I was informed I accepted this practice by signing up for EFT payments 14 months ago, and was also denied my request to have the payment I made back in XX/XX/XXXX and XX/XX/XXXX retroactively applied to the monthly statement balances and accrued interest credited. I also requested and was denied an escalation to a manager or supervisor to review. At no time during the online payment process was I made aware the one time payment would pause my monthly scheduled EFT payments, or given the option to choose whether or not I wished to pause or continue those payments. If desired, it would have been very easy for KHESLC to make me aware with a pop up or acknowledgement at the time of payment so I could take appropriate action to ensure my regularly scheduled EFT payments continued. As a result I lost over of what should have been a payment on loan principle to interest. If not outright illegal, this practice is clearly unethical.”
I believe so it becoming an excellent predatory financing tactic which KHESLC might be able to raise accumulated interest into mortgage with no degree otherwise intent of your borrower, as a way to enhance their profit
“I began finding phone calls off Kentucky degree just after my personal dad passed away in XX/XX/XXXX. We averted the calls in the beginning but decided I needed to completely clean upwards my personal borrowing so i answered the telephone. We believed on account of my disposition immediately after my father introduced, this was the borrowed funds I’d many in the past. I even-set up fee arrangements towards the school and so i you will definitely pay back hello. Better while i are bringing deeper into the my credit file trying to get something fixed I noticed other deceptive pastime to my credit file. Such as for example which have a couple other societal coverage numbers connected with my membership. In addition to various other levels which were perhaps not exploit and just have due to the fact become got rid of whenever i study my credit file I noticed the college that i in the first place got the borrowed funds is actually on the website and also the account closed. In order I’m thinking about it Kentucky advanced schooling they shows We have actually produced payments which i had not prior. It reveals I experienced the loan in the XXXX and that i performed not score financing of that school within the XXXX. In addition reached off to the institution while it finally entitled me straight back, I’d a lengthy talk having hello lady throughout the my account I inquired the girl to deliver myself the initial files of mortgage where I had initially come the borrowed funds on the business. I have perhaps not gotten you to definitely papers via email. She together with went on as well as on in the every process We would need to read, which in turn, I shared with her that has been maybe not my mortgage. I am not saying planning shell out a loan that is not mine Im following through. We entitled and talked that have a female on borrowing from the bank bureau which led me to get in touch with all of you. Delight help me with this matter since it is planning to stop me off getting my stimuli otherwise other things that can are from the us government such my personal tax come back, ect. I do not owe that it loan, and i can also be attach a duplicate out-of dos regarding my personal borrowing from the bank account. Then you can note that I did not get this financing while having see all the other deceptive passion which was towards my account. Thanks to suit your time and I am hoping to tune in to back over the next few days.”
